Nope! Subscribers are not tied down to minimum orders or burdened with any additional fees. You can choose to pause or cancel at anytime, for any reason, without any fees or penalties.

Subscriptions serve as a hassle-free way to ensure your cat always has enough litter to keep their box clean and fresh.

Participating in a subscription plan means that you will automatically be shipped your selected litter type and amount, at a set frequency interval of your choosing. You will be automatically charged for your order (at a discounted rate) at the time of shipment.

Depending on your cat's needs, as well as your preference and cleaning habits, you can select the following options:

Amount:

• 12 lbs
• 19.4 lbs
• 36 lbs

Frequency:

• Once a month
• Every other month
• Every 3 months

Example 1:

Larry and Diana have 2 cats and prefer to keep their house smelling fresh, so they clean their litter box daily, and fully wash it once a week. Because of the frequency of cleaning, they go through a lot of litter. For their subscription plan, they have chosen to have 6x6lb bags (36lbs) sent to their house every month. This allows them to use a brand new bag every week when they clean out, and have 2 extra bags for daily top-offs during the month.

Example 2:

Fred and Jen just welcomed a new kitten into their home. They aren't sure what to expect yet, but for their subscription plan, they have chosen to have 2x6lbs bags (12 lbs) sent to their house every other month. This allows them to use a single bag every month for fill and top-off.

Example 3:

Mike and his girlfriend care for 4 foster cats. They have 3 litter boxes in their house and clean them every few days, with full dump and wash once a month. For their subscription, they have chosen to do one 19.4 lbs bag once a month. This allows them to have enough litter to completely fill all 3 boxes, with some remaining for top-offs during the month.

Joining the subscription plan is as easy as checking out. On the shop page, be sure to select your desired frequency option and proceed through checkout.

By selecting a frequency option, our system will mark the date of purchase and your order information, then automatically send you the same order at your selected frequency. The credit card on file will be used and a receipt will be sent to the email address we have on file for your account.

Pausing your subscription means that you will not be automatically shipped or billed for your selected products until you resume your subscription.

The difference between pausing and cancelling, is the ability to save your subscription settings.

You can pause your subscription at any time, and for any reason.

You can do this by navigating to your account page, and logging in.

After logging in, you will see a blue 'Manage Subscription' button.

Click this button to be taken to your subscription settings page, where you can follow prompts to pause or resume your subscription service.

If you need any additional help, please reach out to use at Help@petkinns.com

You can change your subscription details at any time, and for any reason.

You can do this by navigating to your account page, and logging in.

After logging in, you will see a blue 'Manage Subscription' button.

Click this button to be taken to your subscription settings page, where you can modify your subscription to better fit your needs.

Please note, any discounts applied to your existing subscription will be voided when changing plans.

The standard discount for subscriptions is 15%.

Throughout the year, we may offer customers special opportunities to increase their subscription discount in the following ways:

"Sitewide Discount Codes"
One time use codes that will be applied to you next subscription order only. The following subscription orders will revert back to the previous subscription discount rate. (see below for examples)

"Subscription Loyalty Codes"
Ongoing subscription discounts that can be applied to a new or existing subscription program to increase the ongoing discount up to 25% for as long as the subscription is active. The maximum subscription discount possible is 25%, and if you are already subscribed with this rate, additional discounts will not be able to be applied. (see below for examples)

Subscription Loyalty Discount Validity:
Subscription discounts higher than the standard 15% are only valid while the current subscription is active. If a subscriber chooses to pause or cancel their subscription, the additional loyalty discount will be lost, and resuming or reactivating a subscription will only be eligible for the standard 15% discount, unless a new Loyalty discount code is used.(see below for examples)

Standard Subscription Discount Example:
Nagendra decides to enroll in the subscription service. He selects a 2-pack to be delivered every month. During initial checkout, a 15% discount is automatically applied to his first order, making his total $42.50 (instead of $49.99). Every month, he is charged $42.50, while his subscription is active.

Sitewide Discount Example:

Eric has been a subscriber for 6 months, and pays $42.50 for his monthly 2-pack subscription. During a holiday promotion, he received a 10% Sitewide Discount code, and applies it to his subscription. His next months order reflects the discount and he is automatically charged $38.24. The following months, his rate returns to the original subscription rate of $42.50 per order.

Subscription Loyalty Discount Example:

Heather is an existing subscriber and has come across an "Additional Subscription Discount Code" for 5%. She redeems the code and her subscription discount changes from a 15% discount every month, to 20% discount every month. 6-months later, she decides to pause her subscription, which forfeits her additional 5% subscription discount. When she goes to reactivate her subscription, she doesn't have a new coupon code, so she receives the standard 15% subscription discount. If she receives another "Subscription Loyalty Discount Code" in the future, she would be able to apply it, and it would remain valid on every subscription order until the subscription is paused or cancelled.