Frequently Asked Questions
About Petkinns
Our Story
Petkinns was founded in Cypress, CA in 2023.
After experiencing the Tofu Litters available to the US market, we set
out to make a difference. After working
with a manufacturer to create a crushed grain Tofu Litter, we tested the US
Consumer by giving away 1 ton of free litter to local rescues/animal
hospitals/shelters and of course friends and family.
With what looked like a solid product, we released a Kickstarter in May 2024, and
raised over $5000 to bring in our first order of 10 tons. Rewards shipped to backers in July, and we took SOYSAND to the masses in August, at our first event, CATCON 2024 in Pasadena. Over the 2 day event, we sold to 69 new customers, a humble, but exciting start.
Who We Are
Born from a shared passion for pets and a combined 15+ years of experience in
product design and manufacturing for the U.S. educational materials industry,
Petkinns was founded with a clear vision: to bring the same dedication to
innovation, quality, and thoughtful design to the pet world. Our background
taught us that innovative products, if done well, can make a big difference —
and now, we’re bringing that commitment to the homes of pet lovers everywhere.
Where we are headed
We began our journey with SOYSAND Tofu Cat Litter — a fresh take on a
proven product that makes it more appealing to cats, humans, and the planet.
But that’s just the start. Our mission is to reimagine the everyday essentials that
pets and their humans rely on, introducing fresh ideas to time-tested products.
In the future, Petkinns will expand into pet furniture and accessories that
combine style, function, and comfort in ways the industry has long been waiting
for.
Product Information
Using SOYSAND
SOYSAND can be used exactly like traditional Clay Litters.
For new cats and kittens:
BEFORE BRINGING YOUR NEW CAT OR KITTEN HOME, first fill your litter box with SOYSAND to a depth of 2"-3", and place it in the location you have designated for the litter box.
When you bring your Cat or Kitten home for the first time, place them directly into the litter box before letting them explore their new surroundings. This helps establish the place within the house that feels like "nature" (AKA the place where they can do their business).
For existing cats or kittens:
Our testing has shown that cats and kittens have no problem transitioning to SOYSAND as it is comfortable, and feels natural under their paws. For best results, completely empty, and wash your existing Litter box before adding 2"-3" of fresh SOYSAND.
If your Cat or Kitten is having a hard time transitioning to SOYSAND:
Cat's can be particular, and you may need to slowly transition your cat or Kitten from their existing litter, to SOYSAND. If this is the case, we recommending removing 1/3 of the existing litter, and replacing it with SOYSAND, then going forward, using SOYSAND to top off as needed. The next time you completely clean our your litter box, fill it with 1/3 of the old litter, and 2/3 of SOYSAND, and continue to top off with SOYSAND as needed. The next time you clean your litter box. Thoroughly wash and dry the litter box, and then fill it with SOYSAND only, and your cat or kitten should be familiar enough with SOYSAND to fully transition.
If you encounter instances where your cat fully and consistently rejects SOYSAND, we would love to hear from you. Please send us an email with a description of your efforts so we can learn from your experience and continue to improve SOYSAND in the future.
How much do I need?
The answer to this question depends on how many cats you have, how many litter boxes you use, the bathroom habits of your cats, and how frequently you clean the litter box.
However for context, one 6lb bag is enough to fully fill a standard "large" litter box, or Litter Robot.
Depending on the frequency of cleaning, and top off's having another 6lb bag on hand is ideal.
Based on a single cat home with a large litter box, two 6lb bags should last 6-8 weeks without fully dumping and washing the litter box.
Sustainability and Eco-Friendly Information
SOYSAND is made from the by-product created when manufacturing food grade Tofu.
This process was originally patented by a Japanese Inventor in 1995, and has since been improved upon for the past 20 years!
Since SOYSAND is made from the same By-product, it is considered sustainable or up-cycled, as its main ingredients aren't harvested from other natural resources.
Since SOYSAND is made of Soy and other natural ingredients, it is fully bio-degradable and will quickly break down into organic matter.
Ingredients
SOYSAND is vegan-friendly, and completely free of any animal products.
SOYSAND is Gluten-Free
SOYSAND is made from:
- Soy Pea Fiber (Tofu by-product)
- Corn Starch
- Guar Gum
- Pre-gelatinized* Starch (not gelatin)
- Antioxidants
*Pre-gelatinized Starch is different and unrelated to gelatin. It is a food additive that serves as a thickener. The starch can come from a variety of sources, including corn, waxy corn, potato, tapioca, or wheat.
Health and Safety
Ingestion:
SOYSAND ingredients are completely safe and harmless if accidentally ingested.
However, if your cat or kitten appears to be consistently eating SOYSAND, please remove the litter and contact your veterinarian, as there may be other underlying health issues known to cause cats to eat their litter (regardless of the type).
Respiratory Health:
SOYSAND produces 99.9% less dust than traditional clay litters, and is safe for both humans and cats.
TOXOPLASMOSIS:
A parasite known as "TOXOPLASMA GONDII" can be found in some cat feces. This parasite can become airborne in the dust particles and lead to TOXOPLASMOSIS if inhaled. While SOYSAND reduces the risk of airborne transmission by 99.9% compared to traditional clay litters, pregnant women and immune suppressed individuals should still avoid cleaning the litter box. And users should always follow proper hygiene and thoroughly wash their hands after handling dirty litter.
Shelf Life
SOYSAND has a shelf life of 24 months (2 years) from date of manufacture.
The date of manufacture is printed on the back of every bag of SOYSAND
Litter Box Compatibility
SOYSAND can be used effectively in any litter box (manual or self-cleaning) that is designed to work with a clumping type litter.
Litter boxes made to be used with silica crystals, or pee pads may not be compatible with SOYSAND. Please check your Litter box's manual and recommended litter types before purchasing SOYSAND.
Note about self-cleaning litter boxes:
SOYSAND is compatible with self-cleaning litter boxes that use clumping litter. For Best Results: When using SOYSAND for the first time, please be sure to properly calibrate your machine to the fill weight of SOYSAND at the machines marked fill line.
Please note that, like all other litters, SOYSAND may stick to the liner of the machine from time to time, but will always fall off within 2-3 cycles. But unlike other litters that stick, SOYSAND's powerful odor control properties prevent clumps from producing noticeable odors. SOYSAND is also water soluble and any crust or build up can be easily soaked and wiped off with regular water.
If you are unsure if SOYSAND is compatible with your Litter box, please send us an email, and we can work with you to determine compatibility.
Flushing SOYSAND
SOYSAND is highly water soluble, so it fully breaks down in a matter of minutes. Because of this, SOYSAND will not build up in your plumbing pipes, or cause issues when flushed.
HOWEVER, please check your local laws and regulations regarding pet waste. Some areas prohibit flushing non-human waste down the toilet as their treatment facilities are not able to filter out some parasites or bacteria known to be found in pet waste.
Using Discount Codes
Discount Codes for New Customers
Some discount codes will specify that they are only valid for new customers. A new customer is defined as a first time buyer as well as first time shipping address. Although a customer may make a new account, their payment information, as well as shipping address must also be new to qualify as a new customer and receive the discount.
Discount codes with subscriptions
In most cases, discount codes are valid only for one-time purchases, and not applicable to subscriptions or wholesale orders.
Subscriptions already have a 15% discount, so only discount codes that are more than 15%, and applicable to subscriptions, can be applied to subscription orders. In these cases, unless otherwise specified, the final discount will be only as much as the percent shown.
For example: a 20% off code that is applicable to subscriptions is not an additional 20% off on top of the 15% subscription discount. In this case, it will increase the discount for that subscription order to be 20% off. That same code however, if applied to a one-time purchase at full price, would be the full 20% off.
Subscription Program
Are there any subscription terms or fees?
Nope! Subscribers are not tied down to minimum orders or burdened with any additional fees. You can choose to pause or cancel at anytime, for any reason, without any fees or penalties.
How does it work?
Subscriptions serve as a hassle-free way to ensure your cat always has enough litter to keep their box clean and fresh.
Participating in a subscription plan means that you will automatically be shipped your selected litter type and amount, at a set frequency interval of your choosing. You will be automatically charged for your order (at a discounted rate) at the time of shipment.
Depending on your cat's needs, as well as your preference and cleaning habits, you can select the following options:
Amount:
- 12 lbs
- 19.4 lbs
- 36 lbs
Frequency:
- Once a month
- Every other month
- Every 3 months
Subscription Examples
Example 1:
Larry and Diana have 2 cats and prefer to keep their house smelling fresh, so they clean their litter box daily, and fully wash it once a week. Because of the frequency of cleaning, they go through a lot of litter. For their subscription plan, they have chosen to have 6x6lb bags (36lbs) sent to their house every month. This allows them to use a brand new bag every week when they clean out, and have 2 extra bags for daily top-offs during the month.
Example 2:
Fred and Jen just welcomed a new kitten into their home. They aren't sure what to expect yet, but for their subscription plan, they have chosen to have 2x6lbs bags (12 lbs) sent to their house every other month. This allows them to use a single bag every month for fill and top-off.
Example 3:
Mike and his girlfriend care for 4 foster cats. They have 3 litter boxes in their house and clean them every few days, with full dump and wash once a month. For their subscription, they have chosen to do one 19.4 lbs bag once a month. This allows them to have enough litter to completely fill all 3 boxes, with some remaining for top-offs during the month.
How do I join?
Joining the subscription plan is as easy as checking out. On the shop page, be sure to select your desired frequency option and proceed through checkout.
By selecting a frequency option, our system will mark the date of purchase and your order information, then automatically send you the same order at your selected frequency. The credit card on file will be used and a receipt will be sent to the email address we have on file for your account.
How can I cancel/pause/resume my subscription?
Pausing your subscription means that you will not be automatically shipped or billed for your selected products until you resume your subscription.
The difference between pausing and cancelling, is the ability to save your subscription settings.
You can pause your subscription at any time, and for any reason.
You can do this by navigating to your account page, and logging in.
After logging in, you will see a blue 'Manage Subscription' button.
Click this button to be taken to your subscription settings page, where you can follow prompts to pause or resume your subscription service.
If you need any additional help, please reach out to use at Help@petkinns.com
How do I change my subscription details?
You can change your subscription details at any time, and for any reason.
You can do this by navigating to your account page, and logging in.
After logging in, you will see a blue 'Manage Subscription' button.
Click this button to be taken to your subscription settings page, where you can modify your subscription to better fit your needs.
Please note, any discounts applied to your existing subscription will be voided when changing plans.
Other Frequently Asked Questions
30 Day Risk Free Guarantee
Valid for 1st time customers on their first order of a 12lb set within 30 days of delivery date.
**Valid only on purchased of any of our 12lb packs of SOYSAND**
If for any reason you are not completely satisfied with SOYSAND Tofu Cat Litter, you may request a full refund for your order.
Please note, you may be asked to help send back any unused litter for our review. If requested, return shipping will be provided by Petkinns.
For assistance with the 30-day Risk Free Guarantee, please contact us at Help@petkinns.com
In your email, please include the following information:
Subject Line: 30 Day Risk Free Guarantee Claim - Order #
Body of email:
- Order number
- Product ordered
- Reason for claim
Return Policy
Due to the nature of this product, we are unable to accept returns, or offer refunds for any opened bags.
That said, any unopened bags ordered online, can be considered for return and refund within 30 days of confirmed delivery. But must be shipped back to us in California at the buyers shipping expense.
Eligible returns must be:
Unused and unaltered
In the original packaging
Return request email must be sent within 30 days of confirmed delivery.
Eligible returns should be shipped back within 7 days of the return request confirmation email from Petkinns.
Note: Customer is responsible for any shipping costs associated with the return of unopened bags. We will provide you with a shipping label and deduct the amount from your refund. Shipping costs will be disclosed prior to return confirmation.
We are not responsible for any lost, damaged, or opened packages upon arrival and receipt at our warehouse.
If packages are received opened or unsellable, it will void the eligibility of the return claim and no refund will be granted.
Refunds will be given on a prorated scale for every unopened bag received, based on the amount paid for each specific order, less the cost of shipping.
All refunds will be processed back to the original method of payment once your return has been received and approved in the amount agreed on prior to processing.
Please allow 5-7 days from the date your refund is scheduled for processing.
For assistance with initiating a return, please contact us at Help@petkinns.com
In your email, please include the following information:
Subject Line: Return Request - Order #
Body of email:
Order number
Product ordered
Reason for return
Shipping
Shipping within the 48 Contiguous States:
Every order within the 48 Contiguous States will ship via USPS, UPS, or Fedex for a flat $5 shipping fee added at check out. Most orders should be received within 2-5 days.
SOYSAND is currently only available to be shipped within the United States and it's territories
Shipping Outside of the 48 Contiguous States
Shipping to Hawaii/Alaska/Other Outlying Territories:
Due to increased shipping costs to reach US territories outside of the 48 Contiguous States, a shipping surcharge will be added to your order. The surcharge is based on the order amount. For orders subtotals $35 and under, shipping is $15. For every additional $35 value in order amount, there will be an additional $5 increase for shipping.
Example:
- Cart subtotal: $34.99 = $15 shipping
- Cart subtotal: $44.99 = $20 shipping
- Cart subtotal: $79.99 = $25 shipping
All orders will be processed immediately and should arrive within 5-8 business days
We hope to be able to improve shipping costs to these areas as we continue to grow and find other ways to save on costs.
SOYSAND is currently only available to be shipped within the United States and it's territories
Is SOYSAND available outside of the US?
As a new company, we are currently limited to shipping within the US only. We hope that by 2025, we will be able to expand our offering internationally. Check back for updates and timelines. We will also be posting about expansion plans on Social Media. Follow @petkinns on Instagram and FB for more information.